Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name
• Email address
• Phone number (including mobile numbers)
• Business name and contact details

b. Communication Information

• Voice call recordings and metadata
• SMS/text message content and metadata
• Support inquiries and communications

c. Technical & Usage Information

• IP address
• Browser type and device information
• Log files, cookies, and analytics data

d. Consent Records

• SMS opt-in and opt-out records
• Timestamps, consent language, and confirmation logs

We collect mobile phone numbers and SMS consent information only when you voluntarily provide it, such as when you opt in to receive text messages or when our customers submit such data through our platform.

2. How We Use Information

We use collected information to:

• Provide and operate our Services
• Enable voice and SMS communications on behalf of our customers
• Respond to inquiries and provide customer support
• Improve and secure our platform
• Comply with legal and regulatory obligations

We do not use mobile numbers or SMS consent data for third-party marketing purposes.

3. Voice and SMS Communications

Our Services may process voice calls and SMS/text messages for operational, informational, or customer-requested purposes.

SMS Consent

We only send or process SMS/text messages where prior express consent has been obtained by the sender. Consent must clearly disclose:

• The identity of the sender
• The purpose of the messages
• That message and data rates may apply
• That consent is not a condition of purchase
• That recipients may opt out at any time

We retain records of SMS opt-in and opt-out events for compliance purposes.

4. SMS Opt-Out & User Choices

You may withdraw consent to receive SMS/text messages at any time by:

• Replying STOP to any SMS message
• Contacting us at privacy@laynix.com
• Using any opt-out mechanism provided in the message

After opting out, you may receive a single confirmation message, but no further SMS communications will be sent unless you re-opt in.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure our website
• Analyze usage and performance
• Improve user experience

For more details, please review our Cookie Policy.

6. Information Sharing & Disclosure

We do not sell personal information.

Mobile Messaging Data Usage & Sharing (Important)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services — such as customer service, infrastructure providers, or SMS delivery platforms — is permitted only to support operational service delivery.

All other use case categories explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

General Service Providers

We may share non-mobile personal information with trusted service providers who assist us with:

• Platform hosting and infrastructure
• Analytics and performance monitoring
• Billing and accounting
• Legal and compliance obligations

Such providers are contractually restricted from using information for their own marketing or promotional purposes.

7. Legal Compliance & Business Transfers

We may disclose information when required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect our rights, users, or platform security

In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to applicable privacy protections. SMS opt-in and consent data will remain excluded from marketing use.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse. While no system is 100% secure, we take reasonable measures to protect your data.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain compliance records (including SMS consent logs)
• Meet legal, accounting, or regulatory requirements

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Request correction or deletion
• Withdraw consent where applicable

Requests may be submitted to privacy@laynix.com.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: